Returns

Afterpay will direct all inquiries from customers, regarding Return of goods, to Crown. For security purposes, Afterpay is unable to issue a refund to a customer on behalf of Crown. Crown will collect a 7% processing fee for any AfterPay Refunds, Partial Refunds, or Cancellations.

Refunds

Afterpay will only process refunds following the instructions by Crown through the issue of a refund request.

• Afterpay will determine how to apply the refund to the customer’s order and adjust the customers’ payment schedule accordingly to reflect the refund issued
• Afterpay will process amounts back to the customer’s card in the instances where the customer has made payments to Afterpay already.
• An email will be sent from Afterpay to the customer to confirm the refund has been processed and communicate the changes to the customer’s payment schedule.
• Afterpay Merchant processing fees are non-refundable in the event of a refund.
• Once a refund has been issued, Afterpay is not able to reverse or change this action.
• Crown will collect a 7% processing fee for any AfterPay Refunds or Cancellations.

Partial Refunds

Any refund other than the full order amount is considered a partial refund.

• Afterpay will automatically update the customer’s payment schedule by reducing the instalments or processing a refund back to customer’s card where required.
• The refund is applied to the 4th instalment first, then the 3rd instalment and so on.
• Crown will collect a 7% processing fee for any AfterPay Refunds or Cancellations.

Example: If the order value is $100 and the customer has paid 1 instalment of $25 then in case of a partial refund ($60 for this example) Afterpay will cancel the customer's 4th and 3rd instalments of $25, and reduce the 2nd instalment to $15.

Full Refunds

Any refund which is of full order amount is considered as a full refund.

• Afterpay will automatically cancel the customer’s payment schedule so that the customer is no longer charged for the order.
• If the customer has made any payments Afterpay will process a refund back to their card.
• Crown will collect a 7% processing fee for any AfterPay Refunds or Cancellations.